Returns Policy

Customer Care

Returns Policy

Cancelling your Order

1. By entering into these Terms you acknowledge that there is no automatic right to a refund where you wish to cancel your order. As our products contain fresh and perishable food, you are not entitled to the "normal" right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the products.
2. If you wish to cancel your order, you should let us know as soon as possible and all requests must be sent by email or within the online admin area. We require all cancellations or changes to your plan to happen before 11.59pm every Wednesday in order to cancel your order/delivery for the Sunday coming.
3. If you fail to notify us that you wish to cancel before 11.59pm Wednesday, your cancellation will not take place until the following Wednesday. Therefore you will still receive food on the nearest Sunday /Monday and be charged accordingly as per your plan.
4. Any refunds where due will be made within 14 days from the date on which your package would have ended had it not been cancelled.